AI Agents for BPO & CX Outsourcing Providers

Enterprise AI Agents for BPOs, and Global Service Providers

The Vida AI Agent OS gives outsourcing providers the tools to deploy and manage AI phone agents at scale. Handle inbound, outbound, email, chat, and back-office tasks with unmatched accuracy and reliability—helping BPOs increase margins, decrease SLA breaches, and improve client satisfaction.
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Stop Missing SLAs — Start Exceeding Them

Outsourcing clients expect responsiveness, speed, and measurable improvements in CX.
Vida ensures every inquiry is answered instantly, consistently, and according to your client-defined requirements.

Scale Capacity Instantly

Meet any-time demand spikes without hiring or training. AI agents provide coverage for every client program.

Turn Interactions Into Revenue

Qualify leads, schedule appointments, process transactions, sync data, and surface upsell opportunities.

Strengthen Client Trust

Deliver predictable, accurate service—no matter the volume, time of day, or staffing constraints.

RIGHT-FIT ROUTING

Smarter Client Call Handling and Intelligent Triage

Modern BDOs manage huge volumes of voice interactions across industries. Vida’s AI Agents instantly identify intent, authenticate callers, and route them correctly—reducing handle times and improving SLA performance.

EXPERIENCE THAT SCALES

High-Quality Interactions
Across Every Program

Deliver branded, accurate, multi-language interactions at scale. Vida follows scripts perfectly, responds instantly, and ensures every client receives a polished, reliable experience.

OPERATIONAL INTELLIGENCE

Automated Logging, CRM Sync, and Workflow Triggers

Vida records call summaries, updates client systems, and initiates follow-ups automatically. Gain cleaner operations, more accurate reporting, and improved SLA consistency.

HIGH-VELOCITY SUPPORT

Resolve High-Volume Inquiries Faster and Reduce Cost-to-Serve

Vida handles repetitive inquiries—status checks, scheduling, FAQs, lead qualification—freeing your team to focus on complex interactions. Improve throughput, margins, and overall program performance.

Revolutionize Customer Interactions

Deploy your AI agents in 90 days or less.
Answer every call, improve business operations, grow revenue, and keep your customers happy.
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Why Call Centers Choose Vida

Custom Flows per Client Program

Adapt flows to each brand’s script, compliance requirements, and KPIs.

Omnichannel Support

Voice, email, chat, SMS—align with market trends toward omnichannel CX.
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Performance Analytics

Gain insights into call volume, agent response times, completion rates, and intent patterns.
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Multi-Language Support

Serve global clients with accurate multilingual interactions.
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Scalable and Cost-Efficient

Expand capacity without hiring or offshore ramp-up.
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Enterprise-Grade Security

Ensure customer data is secure with enterprise-grade protection and compliance.
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Frequently Asked Questions

Get answers to common questions about deploying AI phone agents.

What is Vida?

What is an Omnichannel Agent?

What is an AI Agent Operating System?

What is a Vida number?

What can Vida Agents do?

How do I create a Vida Agent?

Can Vida work with my existing business systems?

Is my phone number safe with Vida?

Can I use Vida with my existing cell number?

Can my Vida Agent handle text messages sent to my personal cell number?

Is Vida HIPAA compliant?

Is Vida SOC2 certified?

Does Vida manage telecom compliance?

Can outbound calls be made from the agent?

Can outbound SMS/text messages be sent from the agent?

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