Features

AI Agent OS Features for
Business Operations and Communication

Leverage AI to handle calls, capture opportunities, complete robust tasks, and enhance customer interactions. Increase revenue, improve productivity, and deliver exceptional service.
Customer service chat interface with product availability lookup options

core capabilities

AI Agents That Do the Work

Vida’s AI Agent OS automates business communication and operations with speed and accuracy.

Handle calls, texts, and messaging from one system. Automate scheduling, payments, follow-ups, reporting, and content generation. Connect to your tools and navigate software autonomously. Track every interaction with unified analytics.
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Built for Speed and Scale

Deploy in Days

Launch AI agents in minutes, not months, with no-code tools and built-in scalability.

Deploy in days with a Crawl, Walk, Run process. Connect CRMs, schedulers, and payment systems instantly. Scale with outcome-based pricing and agent monitoring. Operate in a enterprise-grade secure environment.
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Four diverse customer service representatives for different industries

Enterprise Strength, Simplified

Secure, Compliant, and Ready for Scale

Enterprise-grade security and reliability built to scale.

Every call is verified and TCPA-compliant. Data is encrypted with strict tenant separation. Operations are perofrmed in a secure environment. HIPAA-compliant with BAA available. Manage thousands of agents from one dashboard. 99.99% uptime with automated failover.
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available 24/7

Always on, everywhere.

Vida AI agents are omnichannel, working across voice, text, email, and webchat.

Deployed in a secure environment with synced data across every communication and fucntion. Vida agents are ready to respond and work, no matter the time, 24/7.
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Customer service representative with headset connecting communication channels

Fully Featured AI Agent Operating System

Agent Features

Call Transfers

Easily transfer calls to the right person or department with a few clicks.
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Scheduling

Schedule appointments, meetings, and calls and keep your calendar in sync.
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Take a Message

Capture important information and ensure no calls, texts, or emails go unanswered.
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Send Emails

Automatically send e-mail to customers and leads with important information.
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SMS Texting

Send and receive text messages with customers directly from the OS.
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Multi-Language

Communicate with your customers in the preferred language.
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Request Payment

Give your agents the ability to request and process payments.
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Contact Personalization

Enable AI agents to recognize contacts and offer personalized communications.
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Embeddable

Add Vida agents directly into your website or applications where you already work.
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Multi-Step Operations

Trigger conditional logic sequences based on calls, messages, forms, or CRM updates.

Browswer Control

Navigate web apps, submit forms, and update dashboards automatically.

Custom Skill Extensions

Extend agent capabilities with additional skills for industry-specific workflows.

Workflow Tasks

Have agents trigger workflow tasks across Vida and connected systems.

Routing

Automatically route inbound calls to the right agent, territory, or partner.

CRM Hygiene

Use AI Agents for lead scoring, tagging, summarization, deduping, and logging.

Available 24/7

Vida agents are always on, never tired, and ready to assist.

Outbound Communication

Leverage voice, chat, and email to communicate with leads and customers.

Webchat

Respond to webchat messages and lead inquiries directly from the OS.

Platform Features

Webhooks

Fetch and process dynamic information from your backend systems.
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Usage Monitoring

Track and manage usage data across the entire AI Agent Operating System.
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White Label

The OS can be styled to offer your customers a seamless brand experience.
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Client Billing

Resellers can manage billing for your AI services with custom onboarding flows.
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Developer API

Vida’s platform offers APIs, so you can embed AI Agents in your ecosystem.
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SIP In

Configure SIP for seamless inbound and outbound calls with Vida AI agents.
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Agent Templates

Launch faster with templates that match your processes and data sources.

MCP Ready

Use the open standard to connect Vida to external tools and data sources.

Compliance

The AI Agent OS has built in telephony compliance with STIR/SHAKEN and TCR.

Agent Synchronization

Easily manage a few or thousands of agents by keeping their prompts in sync.

HIPAA Availability

For enterprises who need redaction and deal with protected information.

Observability

The AI Agent OS has built-in tracing, unified analytics, QA tools, and more.

Omnichannel Metrics

Keep voice, text, email, and chat data and metrics unified from a single source.

Logging and Access Control

Protect data with role-based access controls and comprehensive logging.

Mobile & Web

Monitor your agents from the desktop, tablet, or mobile.

Revolutionize Customer Interactions

Deploy your AI agents in 90 days or less.
Answer every call, improve business operations, grow revenue, and keep your customers happy.
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Frequently Asked Questions

Get answers to common questions about deploying AI agents.

What is Vida?

What is an Omnichannel Agent?

What is an AI Agent Operating System?

What is a Vida number?

What can Vida Agents do?

How do I create a Vida Agent?

Can Vida work with my existing business systems?

Is my phone number safe with Vida?

Can I use Vida with my existing cell number?

Can my Vida Agent handle text messages sent to my personal cell number?

Is Vida HIPAA compliant?

Is Vida SOC2 certified?

Does Vida manage telecom compliance?

Can outbound calls be made from the agent?

Can outbound SMS/text messages be sent from the agent?

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