Vida is the AI Agent Operating System — a platform for building and managing AI omnichannel phone agents. Whether you're a small business or an enterprise, Vida Agents answer calls, texts, and messages instantly, 24/7, with enterprise-grade reliability.

What is an Omnichannel Agent?

All Vida Agents are omnichannel by default. That means they can send and receive communications across multiple channels — including voice phone calls, texts, emails, web chat, and even web calls. No matter where your customers reach out, your agent can respond instantly and consistently.

What is an AI Agent Operating System?

An AI Agent Operating System (OS) is a complete suite of tools that lets you and your team create, deploy, and manage AI agents across every channel. It includes everything needed to build agents, sync agents, connect data sources, monitor performance, and scale securely — all in one place. The OS powers your agents and gives your team and enterprise full control over how they work.

What is a Vida number?

A Vida Number is your dedicated AI-powered phone line. Every call or text to this number goes directly to your Vida Agent, so your business is always reachable. By signing up for a Vida subscription, you will have the option to select a local Vida number.

What can Vida Agents do?

Vida Agents can do whatever you tell them to do. Common use cases include qualify leads, schedule appointments, handle support requests, handle intake forms, triage leads, after-hours support, and much more. They integrate with your existing tools to keep everything in sync, giving your team more time to focus on what matters.

How do I create a Vida Agent?

To create a Vida agent simply describe what you want your agent to do, choose a number, and you're ready to go. Vida's no-code interface handles the rest. No setup complexity, no coding required.

Can Vida work with my existing business systems?

Yes. Vida connects to your calendars, CRMs, ticketing systems, webhooks, and can even work with custom integrations through our API and native connectors. Your agents fit seamlessly into your workflow, not the other way around.

Is my phone number safe with Vida?

Yes. You can forward calls to Vida to protect your main line from spam and missed calls. Your number stays yours. Vida simply ensures it's always answered.

Can I use Vida with my existing cell number?

Yes. You can forward calls from your mobile number to your Vida Agent. Contacts will still reach you directly, while new or unknown callers can be routed to your agent. Setup takes just a minute in the OS.

Can my Vida Agent handle text messages sent to my personal cell number?

No. Your Vida Agent can only send and receive texts through your dedicated Vida Number. However, you can still forward calls from your personal number to your agent for full call coverage.

Is Vida HIPAA compliant?

Yes. Vida signs BAAs and Vida's infrastructure and data-handling processes are designed to meet HIPAA requirements for safeguarding Protected Health Information (PHI). We maintain strict encryption, access control, and audit protocols to ensure compliance for healthcare-related use cases. All ePHI is redacted and not stored on HIPAA accounts.

Is Vida SOC2 certified?

Yes. Vida undergoes regular independent SOC 2 Type II audits to verify that our systems meet rigorous standards for security, availability, and confidentiality. These reports confirm that Vida follows industry best practices for data protection and operational integrity.

Does Vida manage telecom compliance?

Yes. Vida abides by all STIR/SHAKEN and TCR policies, and automatically manages telecom and messaging compliance. This includes carrier registration, A2P 10DLC verification, and opt-in/opt-out handling — to keep your communications compliant with FCC, TCPA, and carrier regulations. This ensures your agents operate legally and reliably across all supported channels.

Can outbound calls be made from the agent?

Yes, outbound calls can be made using the Vida OS. Outbound calls can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

Can outbound SMS/text messages be sent from the agent?

Yes, outbound text messages can be sent using the Vida OS. Outbound text messages can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

Your AI Receptionist Handles Every Detail, Around the Clock

Vida's AI Receptionist manages your calls, texts, and emails — keeps your CRM clean, sends reminders and follow-ups, and handles back-office tasks, 24/7, so your team can focus on the work that matters.

VIda AI Agent Receptionist Can:

Manage communications and operations across the business.
Keep your data and CRM/EHR clean and up-to-date.
Send reminders and follow-ups via phone, email, or SMS.
Handle back office workflows like scheduling, reporting, and payments.

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If you've never setup an AI agent before, we recommend working with our team.
It's free and the call will only take about 20mins.

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In just 20 minutes you can build a plan for how AI agents can work in your business.

Let's build a plan for how AI agents can work in your business.

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Your receptionist can't be everywhere at once. Vida can.

A Vida AI Agent works round the clock to ensure your business is covered by answering calls, responding to schedule requests, following up with payment reminders, and more.

Calls going unanswered

Leads don't wait. If you can't pick up during a meeting, after hours, or between hires they call someone else.

Data that's always behind

Contacts out of date. Notes in the wrong place. Your team wastes time chasing information.

Forgotten follow-ups

Appointment reminders, payment nudges, check-in emails — they take time, but they directly drive revenue.

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A receptionist that handles the full job — not just the calls.

Most "AI receptionists" just pick up the phone. Vida's AI goes further — managing every communication channel, keeping your data accurate, and handling the behind-the-scenes work that keeps your business running.

Communications

Manage omnichannel communications
Send appointment reminders and automated follow-ups
Handle FAQs and routine requests automatically

Operations

Automate scheduling, CRM updates, and follow-ups
Generate documents, reports, and data insights
Connect to browsers, web apps, APIs, and systems

Platform Capabilities

Measure the perfmorance of your AI agent
Never worry about code or LLM evaluation
Integrations with your software, CRMs, and more

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Frequently Asked Questions

Get answers to common questions about deploying AI agents.

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