Every Unanswered Call Sends a Customer Somewhere Else.

Vida’s AI Receptionist answers calls and texts, captures customer details, books appointments, routes routine requests, and escalates exceptions with the full conversation context.
Start Building Your AI Agent

Give Every Customer an Immediate Next Step

  • Answer inbound calls, emails, texts, and iMessages 24/7 using your approved greeting and business rules.
  • Capture names, contact details, intent, urgency, and the information your team needs.
  • Book or reschedule appointments through connected calendars and availability rules.
  • Route qualified callers and complex exceptions to the right person or workflow.
  • Record conversations, dispositions, bookings, and handoffs in your system of record.

Schedule a Demo and See Vida in Action

Book Today and Receive a $1,000 Credit
Toward a Paid Pilot

Schedule time with our team to tell us what needs to get done. We’ll show you how an AI agent can do it.
Schedule time with our team to discuss AI agent needs, and if you decide to run a pilot receive a $1,000 credit.
As Seen On
Built for teams that need every customer to receive a useful response, even when no one is available.

AI Reception, Paid by Outcome

Vida offers traditional usage-based billing, but most agents are better suited to outcome-based billing. With outcome-based billing, you define the result that matters and pay only for completed outcomes, such as a qualified opportunity, completed intake, booked meeting, or routed lead.
1

Set the Goal

Choose the result that matters, such as a completed order, new subscription, booked consultation, qualified opportunity, or warm handoff.
2

Pay Per Performance

Pay for agents that do the work and meet the agreed goal, not for time spent, random tokens, or simple activity.
3

Track Every Outcome

See what work the agent completed, escalated, or handed off so performance and cost stay clear.

Everything You Need to Know About
Outcome-Driven AI Agents

Download this mini e-book to learn how Vida AI agents can tranform
business and drive outcomes for communications and operations.
Diverse group of people wearing headphones in circular portrait style

The Customer Reached Out. The Front Desk Work Is Covered.

Vida’s AI Receptionist handles the repeatable work between an inbound call or text and a completed next step, within your approved scripts, hours, consent rules, and escalation paths.

What AI Agent Can Do

  • Answer inbound calls and texts immediately, including after hours.
  • Identify the caller, reason, urgency, location, and required details.
  • Answer approved questions using your business information.
  • Book appointments or complete the correct intake workflow.
  • Route or transfer exceptions to the right person, team, or location.
  • Record the conversation, disposition, appointment, and follow-up in your systems.

Benefits of the Vida AI Agent OS

  • Fewer missed calls and lost opportunities.
  • Faster service for every caller.
  • Less interruption for front-desk and operations teams.
  • Consistent intake, answers, and routing.
  • Better after-hours and overflow coverage.
  • Clear reporting on calls, appointments, transfers, issues, and outcomes.
AI receptionist automation answers calls and texts, captures intent, books appointments, and routes the next step. Used by health and wellness, home services, property management, automotive, and other high-call-volume businesses.
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Put an AI Receptionist on Every Inbound Conversation

Each workflow begins with a call or text and ends with a booking, answer, route, or documented exception.

Vida AI Agent Workflows

24/7 Call and Text Answering

Respond immediately across voice and SMS with your approved greeting, information, and business rules.

Customer Detail Capture

Collect names, contact details, intent, urgency, and required intake information consistently.

Appointment Booking

Offer the right calendar, book or reschedule appointments, and confirm the details.

Call Routing and Transfers

Connect qualified or urgent callers to the right person, queue, or location with context attached.

Routine Request Resolution

Answer approved questions and complete routine front-desk requests without a manual handoff.

Exception Escalation and CRM Updates

Record each outcome and route complex exceptions to the right owner with the conversation history.

Vida AI Agent Features

Omnichannel Sales Communication

Coordinate voice, SMS, iMessage, email, and chat in one workflow. Move from a message to a call, or follow a call with a text, without losing context or patient information.

Automated Retry Cadences

Continue appropriate follow-up after unanswered calls, voicemail, dropped forms, and unfinished goals. Detect voicemail and leave a clear reason to respond.

Attended and Warm Transfers

Continue appropriate follow-up after unanswered calls, voicemail, incomplete intake, and unfinished goals. Detect voicemail and leave a clear reason to respond.

HIPAA Ready

Vida supports HIPAA-regulated use cases through designated HIPAA-enabled
configurations, ensuring your patient and client data stays secure.

Event-Triggered Outreach

Start outreach from form events, scheduling changes, CRM updates, APIs, or webhooks. Keep every action within configured hours, permissions, and escalation rules.

Goals, Metrics, and Reporting

Measure more than answered calls. Track completed intakes, booked appointments, recovered appointments, routing outcomes, follow-up activity, and conversion bottlenecks.

AI Receptionist FAQs

Common questions about automating calls, texts, bookings, routing, and front-desk workflows with an AI receptionist.