AI Appointment Scheduler
More appointments. Less scheduling.
SOC 2 Type II audited
Multilingual support
Turn customer interest into a confirmed appointment. Your AI Appointment Scheduler helps people find the right service, location, and time across calls, texts, and email.
They check your connected calendar, follow your booking rules, and send the details customers need to show up. When plans change, they help reschedule or cancel the booking and keep the calendar and customer record current.
Workflows
Interest becomes a confirmed booking
A customer asks about a service. The scheduler collects the required details, offers available times, books their selection, and sends a confirmation.
A customer changes their plans
A customer needs to move an appointment. The scheduler finds the existing booking, offers another available time, and updates the appointment and confirmation.
A reminder gets a clear response
Before an appointment, the scheduler sends a configured reminder. They capture confirmation or help the customer request a new time.
Capabilities
Phone calls
Text messages
Voicemails
Calendar
Advanced
Computer use
Integrations
Webhooks
API
Responsibilities
Find the right appointment
Collect the service, location, customer details, and other information needed to choose the correct booking.
Check real availability
Use the connected calendar and your rules for staff, appointment duration, booking windows, and available slots.
Confirm the booking
Reserve the selected time and send the appointment details through the enabled communication channels.
Handle schedule changes
Help customers reschedule or cancel and record the change in the connected scheduling system.
Follow up before the visit
Send configured reminders and ask for confirmation so your team can see which appointments need attention.
Keep the details current
Save booking status, customer information, and relevant notes for the team handling the appointment.
FAQs
Can they work with my current calendar?
Vida can configure scheduling with supported calendars and tools. The demo should show your availability rules and how bookings are created in the selected system.
How do they know which appointment to book?
You provide the service types, locations, staff rules, duration, and required intake questions. The scheduler uses those instructions to select the appropriate next step.
Can they reschedule and cancel appointments?
Yes, when those actions are enabled in the connected scheduling tool. You define the notice periods and situations that need your team's approval.
Can they send reminders?
Configure reminder timing and the enabled channels. The scheduler can collect a response and help customers confirm or request a scheduling change.
What if a customer has a special request?
Set which requests they may handle and which should reach your team. They can capture the details and pass them along with the booking context.
What should we measure?
Start with appointments booked and completed scheduling changes. You can also review confirmations and follow-up activity alongside attendance data from your scheduling system.
