Alice, 24/7 AI Receptionist
Too many
missed calls?
Hire an AI receptionist.
Vida’s AI receptionist answers calls and texts 24/7, captures customer details, books appointments, and routes requests so every customer gets a clear next step.
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Your front desk.
Always on.
Alice answers inbound calls and texts, qualifies leads, and helps customers take the next step—even after hours. Your front desk stays available while your team focuses on the people in front of them.
✓ Voice, text, email & web chat
✓ After-hours coverage
- 24/7 and after-hours call answering
- Lead qualification and customer intake
- Appointment booking and rescheduling
- Call routing and warm transfers
The call ends.
The work gets done.
The conversation is only the beginning. Alice can work inside your connected calendars, CRM, and browser-based business tools to complete approved tasks—so the follow-through doesn’t become another item on your team’s list.
- Captured customer details and intent
- Booked an appointment
- Updated the CRM and conversation notes
- Routed exceptions to the right person
More booked calls.
Less busywork.
Alice helps customers take the next step and completes the follow-through. Your team spends less time chasing details and more time serving customers.
✓ One focused pilot
✓ Crawl. Walk. Run.
56%
More meeting confirmations for one customer, rising from roughly 45% to as high as 70% with Vida’s AI agents.
Capabilities
24/7 call and message answering
Alice answers inbound calls and texts with your approved greeting and business rules. Configure after-hours, weekend, and overflow coverage across supported voice, SMS, email, and chat channels.
Customer intake and lead qualification
Capture names, contact details, intent, urgency, and the intake fields your team requires. Alice asks approved qualifying questions so each customer can move to the right next step.
Appointment booking and rescheduling
Connect your scheduling system so Alice can offer approved times, book or reschedule appointments, and confirm the details using your availability, appointment types, and location rules.
Business knowledge and routine answers
Give Alice your hours, locations, services, policies, and other approved business information. She answers routine questions and escalates requests that fall outside your instructions.
CRM updates and completed tasks
With approved access, Alice creates or updates customer records, adds conversation notes and dispositions, and records bookings and follow-up tasks. She can also complete approved work inside browser-based business tools.
Call routing and human escalation
Define who should receive qualified callers, urgent requests, and complex exceptions. Alice can route calls by department or location, perform warm transfers, and pass along the captured conversation context.
Industries
Home services
Capture service requests, qualify new inquiries, and book estimates or service appointments. Alice can collect job details and route urgent calls using your approved service areas, scheduling rules, and escalation paths.
Health and wellness
Handle appointment inquiries, scheduling, rescheduling, and routine front-desk questions. Alice uses your approved practice information and connected calendar to help customers take the next step.
Property management
Capture leasing inquiries, schedule property tours, and collect resident or maintenance requests. Route each inquiry to the right property, team, or workflow using your business rules.
Automotive
Answer service inquiries, book appointments, and capture the details your team needs before a visit. Alice can route customers to the right department or location using approved instructions.
Professional services
Qualify new inquiries, schedule consultations, and collect customer intake details. Record the conversation and next steps in your connected systems so your team can follow up with context.
Businesses with busy front desks
Provide after-hours, weekend, and overflow call answering when your team is unavailable. Alice can handle routine questions, capture customer details, and route requests according to your approved rules.
FAQs
What is an AI Receptionist Agent?
A Vida AI Receptionist Agent answers inbound calls and texts, captures the reason for contact, completes approved front-desk tasks, and routes exceptions to the right person or workflow.
Can the AI Receptionist answer calls and texts after hours?
Yes. The agent can provide 24/7, after-hours, weekend, and overflow coverage according to the hours, channels, consent rules, and escalation paths you approve.
What customer details can the agent capture?
The agent can collect approved details such as name, contact information, intent, urgency, account or location information, and any fields your team requires before booking or routing.
Can the agent book or reschedule appointments?
Yes. With access to your connected scheduling system, the agent can offer approved times, book or reschedule appointments, and record the outcome using your availability and appointment rules.
Can it route calls or perform warm transfers?
Yes. Your team defines the routing criteria. The agent can transfer qualified callers, route requests by department or location, or escalate complex situations with the captured context attached.
What questions can the AI Receptionist answer?
It can answer routine questions using the approved information you provide, including hours, locations, services, availability, policies, and next steps. Out-of-policy questions are escalated.
Does the agent update our CRM or system of record?
Yes. With the permissions you provide, the agent can create or update approved records, add notes and dispositions, and record bookings, transfers, and follow-up tasks.
How do we measure AI Receptionist performance?
Common measures include response time, calls and texts handled, details captured, appointments booked, transfers completed, routine requests resolved, exceptions escalated, and missed opportunities recovered.
Can I keep my existing phone number?
Yes. You can forward calls from your existing number to Alice, so customers keep using the number they know. Text messages are handled through your dedicated Vida number.
How does setup work?
Start with a discovery call. Vida scopes a pilot around your workflows, builds your agent, and demos it with your team before going live. Custom agent builds typically take 2–10 business days.
Which systems can Alice connect to?
Vida connects to calendars, CRMs, ticketing systems, and webhooks, with native connectors and API support for custom integrations. We’ll confirm the connections your workflow needs during discovery.
What happens when Alice needs a person?
You define the escalation rules. Alice can route calls or make warm transfers to the right person, passing along the details already captured so your team can take over with context.
How does pricing work?
Vida starts with a scoped pilot, with investment beginning at $1,500. You approve the plan and cost before the build, and the pilot cost credits toward your first month in production.
Ready to answer more calls?
Get started.
Tell us where calls are slipping through the cracks. We’ll show you how Alice can answer more customers, book appointments, and take routine work off your team’s plate.