Talk to Our AI
Answers around the clock
Handle routine calls, texts, and web inquiries whenever customers reach out, including after hours and busy periods.
Customer support call
Order question · Customer identified
Request resolved
Delivery status checked · Update sent
Service record updated
Resolution logged · Team informed
AI Customer Service Agent
The AI employee who resolves customer requests.
Resolve routine requests 24/7 by phone and text. Your AI customer service employee answers questions, takes approved actions, and brings your team in when needed.
As seen on
https://cdn.prod.website-files.com/68d957b05eafae8152995809/6ac583af259470e0b1f73344_vida-home-hero.mp4
AI Customer Service - Hero
RESULTS
55% Increase
Meeting confirmations
“Vida is helping us achieve higher confirmation rates, fewer cancellations, and scalable throughput.”
Heather Krapf · Operations, VP Medicare Express
WHY VIDA
Faster answers. Less routine work.
Uses your approved answers
Give consistent answers from your business knowledge and policies. Ask clarifying questions when more information is needed.
Completes routine requests
Check status, update details, and coordinate next steps through your connected tools, within the permissions you approve.
Tracks every resolution
Review resolved requests, completed updates, and qualified handoffs alongside the conversations behind them.
Escalates with context
Bring people into complex or sensitive requests with the customer’s details, what was tried, and the help they need.
Keeps your systems current
Log conversations and outcomes in your connected CRM or service tools so your team has a clear record of each request.
FOR YOUR INDUSTRY
Customer service for your industry
Telehealth
Answer service questions and help patients navigate scheduling or account requests.
Auto Dealerships
Handle service-status questions and help customers book or change appointments.
Property Management
Capture resident requests, share approved updates, and route urgent issues.
Health Clinics
Answer office questions, coordinate scheduling, and route care questions to staff.
Legal
Handle client status inquiries and route case-specific questions to the legal team.
Home Services
Answer job-status questions, manage scheduling requests, and flag issues for your team.
FAST & EASY
Easy to set up and get started.
Start with the routine requests your team handles most. Add your approved knowledge, action permissions, and escalation rules, then connect the tools your workflow needs. Test real customer scenarios before going live.
TRUSTED
Safe and secure.
SOC 2 Type II compliant.
Put your AI customer service employee to work on Vida’s SOC 2 Type II compliant platform. Define what they can answer, which actions they can take, and when they must escalate so support follows your team’s rules.
EXPERT MANAGED
Fully managed by our experts or do it yourself.
Let our experts help set up and manage your customer service workflow, or build and refine it yourself in Vida. You choose the knowledge, actions, and handoff rules. Start with one routine request and expand using real results.
FAQS
Have questions? We have answers.
What can an AI customer service agent handle?
Your AI employee can answer common questions, capture request details, check status, and complete approved updates through connected systems. You define the requests they handle and when your team steps in.
What happens when a request needs a person?
Set escalation rules for complex, sensitive, or unrecognized requests. Your AI employee can route the request with customer details and conversation context so your team can continue helping.
Can it connect to our CRM or service tools?
We’ll review your systems and confirm the connections needed during setup. Depending on your workflow, your AI employee can retrieve information, make approved updates, create service records, and notify the right team.
How do we know requests are being resolved?
Define what a successful resolution means for each workflow. Review completed requests, system updates, and handoffs with conversation logs and evidence, then use those results to improve your agent.
Put AI to work for your customers.
Get StartedCustomer-Service
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